Sarah Norton (Groupwork Centre) writes:
Serious about leading or working collaboratively? Everyone you work with needs to know that their input is valid and valuable. Regardless of our situation in life, most of us want to feel heard. In fact, it requires conscious practice to listen actively. The good news is that it costs nothing but your focus and presence, and is great for nurturing relationships. You may feel you’re a great communicator, but how often do you fall into these traps?